Privacy Policy

Our contact details

Name: Creating Future Opportunities (CFO)

Address: 1100 Daresbury Park, Daresbury, Warrington, England, WA4 4HS

Phone Number: 01925 423 400

E-mail: CFO-ServiceDesk@justice.gov.uk

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contact information, name and email address
Your IP addresses
Postcode searches you perform
Other information such as interests and preferences
Data profile regarding your online behaviour on our website

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To help you find CFO services in your area
To better understand your needs
To improve our services and programmes
To send you promotional emails that you have signed up for
To contact you to fill out surveys and participant in other types of market research
To customise our website according to your online behaviour and personal preferences

We use the information that you have given us in order to

Understand how you use our emails – for example whether you open then, and which links you click on
Details of which web browser you use
To improve our website and the service it delivers

We may share this information with European Social Fund, HMPPS, MoJ or other GOV.UK services

Where you provide your consent, we use Google Analytics cookies to collect information about how you use Co-financing.org. This includes IP addresses

Google Analytics processes information about

The pages you visit on co-financing.org
How long you spend on each CFO page
How you got on to the site
What you click on while you’re visiting the site

We also receive the same information from other government digital services

We make sure you cannot be directly identified by Google Analytics data. We do this by using Google Analytics’ IP address anonymisation feature and by removing any other personal data from the titles or URLs of the pages you visit.

We will not combine analytics information with other data sets in a way that would directly identify who you are.

Why we need your data

We collect your personal data in order to:

gather feedback to improve our services, for example our email alerts
respond to any feedback you send us, if you’ve asked us to
send email alerts to users who request them
allow you to access CFO and provider services
provide you with information about local services
monitor use of the site to identify security threats
monitor the performance of the site to identify inefficiencies and JavaScript errors

We use the information we collect through Google Analytics to see how you use co-financing.org and to see how well the site performs on your device.

We do this to help:

make sure Co-Financing.org is meeting the needs of its users
make improvements, for example improving site search
make performance improvements, for example improving page load time and data usage

We combine Google Analytics information with similar data from other CFO digital services to help understand and improve user journey.

Our legal basis for processing your data

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of Co-Financing.Org

The legal basis for processing data collected with Google Analytics on Co-Financing.org and other CFO digital services is your consent.

The legal basis for processing all other personal data is that it’s necessary:

to perform a task in the public interest
in the exercise of our functions as a HMPPS department

What we do with your data

The data we collect may be shared with other government departments, agencies and public bodies. It may also be shared with our technology suppliers, for example our hosting provider.

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

The data we collect with Google Analytics cookies is transferred and stored with Google where we analyse it with Google Analytics software (Universal Analytics). We do not allow Google to use or share this data for their own purposes.

We will not:

sell or rent your data to third parties
share your data with third parties for marketing purposes

How long we keep your data

We will only retain your personal data for as long as it is needed for the purposes set out in this document or for as long as the law requires us to.

We will:

keep your email data until you unsubscribe
keep your feedback data for 2 years
delete access log data which contain your IP address after 120 days

Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

Where your data is processed and stored

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.

All personal data is stored in the European Economic Area (EEA). Data collected by Google Analytics may be transferred outside the EEA for processing.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Your rights

You have the right to request:

information about how your personal data is processed
a copy of that personal data
that anything inaccurate in your personal data is corrected immediately

You can also:

raise an objection about how your personal data is processed
request that your personal data is erased if there is no longer a justification for it
ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, get in contact with our Privacy Team.

Links to other websites

Co-financing.org contains links to other websites.

This privacy notice only applies to CFO, and does not cover other CFO provider services and transactions that we link to. These services, have their own terms and conditions and privacy policies.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

If you come to CFO from another website, we may receive personal information from the other website. You should read the privacy policy of the website you came from to find out more about this.

Contact us or make a complaint

Contact CFO if you:

have a question about anything in this privacy notice
think that your personal data has been misused or mishandled

If you have any of these requests, get in contact with us: CFO-ServiceDesk@justice.gov.uk

You can also contact our Data Protection Officer (DPO)

Data Protection Officer
Data Protection Officer, 102 Petty France, London, SW1H 9AJ

The DPO provides independent advice and monitoring of our use of personal information.

You can also make a complaint to the Information Commissioner, who is an independent regulator.

Information Commissioner
icocasework@ico.org.uk
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm
Find out about call charges

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, CFO will take reasonable steps to let you know.

Last updated: April 2023